How to sort broadband when you move house
Start 4 to 6 weeks before you move. Check what's available at the new address first, then either move your current deal or sign up for a new one, so it's working when you arrive.
- When
- 4 to 6 weeks before you move
- How long
- About 30 minutes
- Cost
- Depends on the deal. Leaving a contract early can mean a charge.
What you'll need
- Your new postcode
- Your current contract's end date
- Your move date
What to do
Check what you can get at the new address
Speeds and providers vary street by street. Put the new postcode into a comparison site or a provider's checker before you decide anything.
Ask your current provider about moving
If they cover the new address, you can usually take your deal with you. Tell them as early as you can: notice periods vary, so check your contract.
If they can't supply the new home
Ask what it costs to leave. Whether you pay a charge for ending the contract early depends on your provider and how long is left, so get the answer in writing.
Book the start date
Pick a date on or soon after moving day. If an engineer needs to visit, slots can be a couple of weeks away, which is why this job comes early.
If you skip this
Leave it until after the move and you could be without internet for days or weeks. Some addresses only have a few providers to choose from.
Where to do it
Questions people ask
- Can I keep my broadband contract when I move?
- Often, yes, if your provider covers the new address. Some ask you to start a new contract, so ask before you agree.
- What if I work from home and can't be offline?
- Ask the provider whether they offer a temporary mobile broadband device until the line is live, or plan to use your phone as a hotspot for the first few days.
This is one job. There are about twenty more.
Tell us when and where you're moving and get the full list, in the order to do it.
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